User Account Deletion Terms and Conditions


Last updated: 06-09-2025

At Telinfy, we are committed to protecting your privacy and providing transparency regarding your personal data. This page outlines how you can request deletion of your messaging account and the associated data stored on our platform.

1. Scope of Account Deletion

When a user requests to delete their account, the following information will be permanently removed:

• User login credentials (email/phone number)

• Messaging account and communication history

• Contact lists, templates, and campaign data associated with the account

• Any personal settings or configuration data linked to your user profile

Note: Deleted data cannot be recovered once the deletion is confirmed and processed.

2. In-App Deletion Option

If you're using the Telinfy mobile app, you can delete your account by:

1. Navigating to the three dots in your App dashboard > Delete My Account

2. Submitting your deletion request

Once confirmed, your account will be deactivated immediately and data will be purged from our systems within 15 business days after our confirmation call and Email confirmation

3. Request Deletion via Website

If you're unable to access the app, you can submit an account deletion request using our web form.You will be asked to provide:.

  • Username
  • Your registered phone number
  • Email
  • A brief reason for the deletion (optional)

By submitting an account deletion request, you acknowledge and accept the terms outlined above.

Please use the below link to access the form

4. Retention of Non-Personal Data

While all personally identifiable data will be deleted, Telinfy may retain:

• Anonymized logs for system performance and analytics

• Transaction records required for legal or billing compliance (as per government/telecom regulations)

5. Timeline for Deletion

Account deactivation: Immediate upon confirmation

• Final data deletion: Within 7–15 business days

• Confirmation of deletion will be sent to your registered email or number

6. Need Help?

If you face any issues with the process, please reach out to our support team:

📧 support@telinfy.com

📞 +919072856393