Refund Policy

This policy is designed to be fair and reasonable, ensuring that customers feel confident in their transactions with Telinfy, while also protecting the company from potential misuse of the refund process.

Trial Period

Telinfy offers a 14-day free trial for new users, allowing them to explore the features of the Basic Plan and a 14-day free trial of Chatbot Flows (add-on). As no credit card is required to begin the trial, users will not be charged during this period.

Subscription Services

Once the free trial ends, if a user subscribes to any paid service from Telinfy, they will no longer be eligible for a refund. The free trial is designed to help users evaluate the platform and decide whether they want to continue with Telinfy. If the user is dissatisfied, they can cancel their free trial at any time without being charged. If they choose to subscribe to a Telinfy plan, no refunds will be provided. However, they can cancel their subscription at any time to avoid future charges.

Non-Refundable Services

All Telinfy services, including charges for a Telinfy plan, WhatsApp Conversation Credits (WCCs), add-ons, or any third-party integrations, are non-refundable due to the nature of the service and the associated costs Telinfy incurs to provide these services. This includes one-time payments for Chatbot development and other setup services.

Technical Issues

In the event that a user faces persistent technical problems that prevent effective use of the service, and these issues are confirmed by Telinfy’s support team, a partial or full refund may be granted at Telinfy’s discretion.

Unauthorized Charges

If a user notices unauthorized or fraudulent charges, they should contact Telinfy support immediately. Upon verification of such claims, Telinfy will issue a full refund.

Refund Process

To request a refund, users must email [email protected] with the transaction details and a clear explanation for their refund request.

Policy Amendments

Telinfy reserves the right to update this refund policy at any time, with changes taking effect immediately upon posting the revised policy on the Telinfy website.

Legal Compliance

This refund policy complies with the relevant local laws and regulations in the regions where Telinfy operates. Users are also advised to review the Terms of Service and Privacy Policy for a full understanding of their rights and responsibilities.